1. Who you are dealing with
IPTVever ("we") runs the website at iptvever.live and sells access to an IPTV streaming service ("the Service"). Ordering a plan, asking for a test line or using the Service means these terms apply. We are a reseller of streaming capacity rather than a broadcaster. If your previous provider never told you which of the two it was, that is the sort of thing worth establishing early.
2. What the Service is
Access to live television channels and an on-demand catalogue, over the internet, for the period you paid for. Line-ups shift over time and we do not promise that any particular channel will still be carried next month. Nobody in this market can promise that, and a provider who does is describing something outside their control.
You supply the connection and a compatible device. Written walkthroughs cost nothing and support is on WhatsApp. Neither your broadband nor your hardware is something we can repair, though we will help you establish which of the three is actually at fault.
3. Paying
Orders happen in a WhatsApp conversation. Whatever figure is quoted there is the whole figure, in USD, and nothing recurs: plans do not renew by themselves and no card is stored. An introductory rate that quietly becomes another rate is a common reason people end up shopping again, and it is not how this works.
Your line activates once payment clears, usually within under 15 minutes. If it takes materially longer, say so rather than assuming that is normal.
4. What ends an account
One line is for one household. Publishing your credentials, reselling access outside the reseller programme, or using the Service to redistribute streams elsewhere ends the account with no refund.
How many people may watch simultaneously is set by the tier you bought. Installing the player on more devices than that is expected and fine; playing on more at once is not.
5. Getting your money back
Every plan carries a 7-day refund window, set out in full on the refund policy page. Ask through WhatsApp on +212 663 813 479. We would rather refund you in the first week than argue with you in the third.
6. When it is unavailable
We build for 99.9% and run redundant capacity, but the Service depends on third-party networks and will occasionally be interrupted, for maintenance or for reasons nobody here controls. Extended outages are compensated with additional days rather than ignored.
7. What we are liable for
The Service is supplied as it is. So far as the law allows, any claim against us is limited to what you paid for the current plan. That is a real limit, and it is stated here rather than buried so that nobody meets it for the first time at a bad moment.
8. Changes to this page
These terms may be updated. The date above is the version you are reading. Continuing to use the Service after a change means the new version applies, which is the ordinary arrangement and worth knowing all the same.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.