What reaches us
Asking for a test line or using the contact form sends whatever you typed: an email address, the device you named, a WhatsApp number if you gave one, and the message. Your IP address is recorded alongside it purely so automated spam can be filtered.
Ordering on WhatsApp shows us your profile name and number, plus the plan you chose. Payment details never reach us at all — they are handled by whichever payment provider you use, and we neither see nor store them.
Why we hold it
To set your line up, send the credentials, answer what you ask and warn you before a term runs out. It is not sold, rented or handed to anybody for marketing. There is no arrangement anywhere on this site that would make doing so worth our while.
Cookies and counting visits
Analytics here are limited to counting visits and seeing which pages get read. No advertising cookies are set and nothing follows you elsewhere. Blocking the analytics in your browser breaks nothing at all, and you are welcome to.
When it is deleted
Account records survive while a plan is live and for twelve months after, so that renewing keeps your existing credentials, and are then removed. Anything submitted through a form is deleted after ninety days. Neither period is longer than it needs to be.
Asking us to delete it
You may ask what we hold, have it corrected, or have it erased. Message WhatsApp on +212 663 813 479 and it is dealt with inside thirty days. No reason is required and none will be asked for.
Keeping it safe
Everything travels over HTTPS and is stored where only the support team can reach it. Credentials are sent through WhatsApp, which means the security of that conversation is partly yours to maintain — treat them as you would a password, and do not forward them to the friend who asked.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.